Privacy Policy

About This Policy

Upthrive ("we," "us," or "our") is a digital marketing and growth agency. This Privacy Policy describes how we collect, use, store, and protect the personal information you share with us through our website and contact forms. By using our website or submitting a form, you agree to the practices described here.

Information We Collect

We collect information you voluntarily provide when you submit a form, including your full name, email address, phone number, company name, the service you're interested in, and any details included in your message.

We also collect non-personal usage data automatically — such as IP address, browser type, device type, referring URLs, and pages visited — through cookies and analytics tools.

How We Use Your Information

We use your information to respond to your inquiry, schedule and confirm consultations, send appointment reminders, deliver service-related updates, and improve our website. We do not sell, rent, or trade your personal information to any third party.

SMS & Text Messaging

Opt-In. By checking the SMS consent box on our contact form, you voluntarily opt in to receive text messages from Upthrive. Consent to receive SMS is not required as a condition of purchasing any service or receiving any service.

Program Description. When you opt in, Upthrive may send you non-marketing text messages related to: your submitted inquiry, consultation scheduling and confirmation, appointment reminders, and account or service-related updates. We do not send promotional or marketing SMS messages.

Message Frequency. Message frequency varies based on the nature of your inquiry and your stage of engagement with us.

Message & Data Rates. Standard message and data rates may apply. Contact your mobile carrier for details.

To Opt Out. Reply STOP to any text message from us at any time. You will receive a one-time confirmation and no further messages will be sent.

To Get Help. Reply HELP to any message, or contact us at support.upthrivedigital@gmail.com.

Data Sharing. Mobile opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes under any circumstances.

Cookies & Analytics

Our website uses cookies to understand how visitors interact with our site. We may use third-party analytics services such as Google Analytics, which collect anonymized usage data. You can disable cookies at any time through your browser settings. Disabling cookies may affect certain site functionality.

Data Security

We use industry-standard measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We use third-party platforms to facilitate our services, including CRM, email, and scheduling tools. These providers have their own privacy policies. We do not authorize third parties to use your information for their own marketing purposes.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. You may also opt out of SMS communications at any time by replying STOP. To exercise any of these rights, contact us at support.upthrivedigital@gmail.com.

Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact

Questions about this Privacy Policy? Reach us at support.upthrivedigital@gmail.com.